---
title: FAQ | Documentation
description: Frequently asked questions
---

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1. [Documentation](https://support.basking.io/)
2. [FAQ](https://support.basking.io/faq)

# FAQ

 Frequently asked questions

- [Are LAN-connected laptops included in observations by WiFi-based occupancy analytics?](https://support.basking.io/are-lan-connected-laptops-included-in-observations-by-wifi-based-occupancy-analytics)
- [How does Basking calculate occupancy accurately based on WiFi/LAN data if people have multiple devices?](https://support.basking.io/deduplication-multiple-devices-per-person)
- [How does Basking estimate positions using WiFi data?](https://support.basking.io/triangulation-estimate-positions-using-wifi)
- [How does Basking ensure data privacy through the randomization of MAC Addresses?](https://support.basking.io/how-does-basking-ensures-data-privacy-through-randomization-of-mac-addresses)
- [Why should we encourage employees to connect to the WiFi Network?](https://support.basking.io/why-should-we-encourage-employees-to-connect-to-the-wifi-network)
- [Viewing your Office Occupancy rates using either Total Seats or Workstations](https://support.basking.io/switch-between-total-seats-and-workstations)
- [How can I switch between rates and occupancy numbers in the Analytics view?](https://support.basking.io/how-can-i-switch-between-rates-and-occupancy-numbers-in-the-analytics-view)
- [How can I add a new site to Basking Instant Insights](https://support.basking.io/how-can-i-add-a-new-site-to-basking-instant-insights)
- [Basking data sources](https://support.basking.io/basking-data-sources)
- [Available user roles](https://support.basking.io/available-user-roles)
- [How is the environmental impact calculated by Basking?](https://support.basking.io/how-is-the-environmental-impact-being-calculated-by-basking)
- [How do I reach Basking customer support?](https://support.basking.io/how-do-i-reach-basking-customer-support)

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## API

- [Occupancy Analytics API and SDK](https://support.basking.io/access-basking-data-through-api-and-sdk)

- [Using the app](https://support.basking.io/using-the-app#main-content)

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- [FAQ](https://support.basking.io/faq#main-content)

    - [API](https://support.basking.io/faq#api)
- [Technical Documentation](https://support.basking.io/technical-documentation)
- [Glossary](https://support.basking.io/glossary)

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